Ts & Cs

Please read these Terms + Conditions carefully, it is our responsibility to supply you with goods that meet your consumers rights. If you have any concerns that we have not met our legal obligations please contact us.

Delivery

Delivery will made to the delivery address specified by you at the checkout.
All orders placed by 1pm will be sent out next working day delivery.
Please note we currently only ship to mainland UK.
Please not if your goods are failed to be delivered and sent back to us there will be a £5 charge to send the goods back out.

Returns

If you have changed your mind about your order, please contact us within 14 days once you have received your goods for a refund or exchange. You can contact us at customerservice@gnawfolkchocolate.co.uk and we will be happy to help. 

We ask that your item must be unused and in the same condition that you received it. It must also be in the original packaging. Remember to get a proof of postage when sending the item back. Once we have received the goods a credit will be applied to your original method of payment, within a certain amount of days.

If you're received goods are damaged please contact us and send a photo of the damaged goods to customerservice@gnawfolkchcolate.co.uk as soon as possible after receiving your order.

To return your product, you should mail your product to:

Gnaw Chocolate Ltd
Norwich Livestock Market
Hall Road
Norwich
NR4 6EQ

 

You will be responsible for paying for your own shipping costs for returning your item.

Additional non-returnable items:
Gift cards

Cancellation

If you have changed your mind and would like to cancel your order before it has been sent out please contact us as soon as possible after your order has been placed and we shall cancel the payment.

You can call us on 01603 501518 or email us at customerservice@gnawfolkchocolate.co.uk.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at customerservice@gnawfolkchocolate.co.uk or by mail at
Gnaw Chocolate Ltd
Norwich Livestock Market
Hall Road
Norwich
NR4 6EQ