Terms & Conditions

We pride ourselves on supplying you our quality handcrafted chocolate and it is our responsibility to supply you with goods that meet your consumers rights. Please read our terms and conditions and should you have any concerns that we have not met our legal obligations please contact us.


Delivery will be made to the delivery address specified by you at the checkout.
Next day delivery and 2 Day Courier Delivery is only available when your order is placed before 1pm 

Please note, if your goods are failed to be delivered and sent back to us, there will be a £5 charge to return the goods to us.

Sale of alcohol

By purchasing products which contain alcohol, you confirm that you are over the age of 18 years old and are legally entitled to do so.

To purchase our Alcohol Hot Choc Shots, you will need to be over 16 years old. When purchasing this product, you confirm that you are over 16 and are legally entitled to do so. 


When purchasing individual add on items at the same time as a hamper i.e a bag of buttons, hot choc shot these will be placed inside the hamper box as part of the gift. For the additional items to be supplied separately please email customerservice@gnawchocolate.co.uk within 24 hours of placing your order and receiving your email confirmation so that we can arrange this for you. Where hampers contain alcohol, you confirm that you are over the age of 18 years old and the recipient is too and are legally entitled to do so.


If you have changed your mind about your order, please contact us within 14 days once you have received your goods for a refund or exchange. You can contact us at customerservice@gnawfolkchocolate.co.uk and we will be happy to help. 

We ask that your item must be unused and in the same condition that you received it. It must also be in the original packaging. Remember to get a proof of postage when sending the item back. Once we have received the goods a credit will be applied to your original method of payment, within a certain amount of days.

If you're received goods are damaged please contact us and send a photo of the damaged goods to customerservice@gnawchocolate.co.uk  as soon as possible after receiving your order.

To return your product, you should mail your product to:

Gnaw Chocolate Ltd
Norwich Livestock Market
Hall Road

 You will be responsible for paying for your own shipping costs for returning your item.

Additional non-returnable items:
Gift cards


If you have changed your mind and would like to cancel your order before it has been sent out please contact us as soon as possible after your order has been placed and we shall cancel the payment.

You can call us on 01603 501518 or email us at customerservice@gnawfolkchocolate.co.uk

Questions and contact information:

To ensure we meet our commitment to you, it may be essential for us to hold your personal details and to pass these onto our third-party partners (E.g: To complete your order and for the courier company to deliver this to you).

Gnaw Chocolate are proud to be GDPR complaint and we do all we can to keep your data safe and sound. To find out more about our commitment to GDPR, please see our GDPR blog
or view our Privacy Policy.

If you would like to: access, correct, amend or delete any personal information we hold about you, or to register a complaint, please contact us:

Email  customerservice@gnawfolkchocolate.co.uk

Post  Gnaw Chocolate Ltd
64/65 Norwich Livestock Market
Hall Road

Call us  01603 501518