Gnaw Frequently Asked Questions

Mobile 

Start by clicking the menu icon. You'll then see the 'create an account' heading which will take you to a form to fill out for you to create an account.

Desktop 

On desktop computers, the create an account heading is replaced by a 'person' icon in the top right hand corner. Click this and fill out your details.

Absolutely! If you create an account as above, you will then be able to login at checkout when you order, which will make the checkout process quicker as all your contact details will be prefilled.

A large number of our orders are for gifts and we are proud to have received 100's of 5 star gift product reviews. Simply add the product which you want to send as a gift to your cart, proceed to checkout, and for the shipping contact/address details section, enter those of the lucky recipient of the chocolate treats! You can then click the 'use a different billing address' checkbox once you reach the payment section where you can fill out your billing details.

Absolutely! A number of our gift products have the option to choose a specific type of gift card on the product page itself. Those that don't have an option will be our standard patterned gift card, meaning you can leave any gift message, whatever the occasion! Once you've added the product to the cart, you'll see a section to enter your desired gift message. Please note that there is a 130 character limit.

Yes we do deliver to Europe. Delivery is 5-7 working days*. This may take longer in the current climate and in safe guidelines with our couriers.

Orders after 1pm on weekdays, or any time on weekends and holidays, are not dispatched until the next working day.

*Applicable to the following countries: 

Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City

Dietary information is available on each product page to the right hand side of the product. Allergens are stated and also shown as icons on on each product page. 

If you require further information, please email us at customerservice@gnawchocolate.co.uk 

Sustainability is at the heart of Gnaw and we strive to do all we can to protect our environment and provide consumers with safe, effective products and use fully recyclable materials on all our mini bars and hot choc shot packaging. Our large bars are fully home compostable, even what looks like foil is actual potato starch! Once you have enjoyed your bar pop your wrapper in the compost heap and let nature do it’s job. They make great gifts that don’t cost the earth. We are working to having zero plastic and zero waste on all of our products by the end of 2021. Being squirrels, protecting our green world for future generations to enjoy is of importance to us.  

We supply many Farm Shops and outlets who like us believe and strive for zero waste products. Our large bars are fully home compostable so you can enjoy a chocolate treat or send a gift knowing the packaging won’t add to landfill sites. We also print our 100g Gnaw bars using soya inks too. Our outer boxes are all cardboard and inside the boxes are shredded cardboard rather than polystyrene or bubble wrap to reduce all plastic. If you would like to know more about our compostable gifting products please contact customerservice@gnawfolkchocolate.co.uk

We are delighted to say yes, 95% of our range is palm oil free and we are striving to have 100% palm oil free chocolate in 2021. Fudge Crunch Milk Chocolate, Rocky Road Hot Chocolate Shot and Millionaires Shortbread Mini Bar are the only products we are looking at sourcing new ingredients to ensure these products will be palm oil free and orangutan friendly soon.

Our squirrel chocolatiers have created a fab No Added Sugar Milk Chocolate Bar, and one with hazelnuts too. Our snack sized 100% cocoa chocolate bar contains no sugar, just cocoa as it says on the pack is a great chocolatey treat for diabetics. Our dark chocolate has higher cocoa content at 70% so is suitable in moderation. It has high cocoa content and a lower amount of carbs so it won't affect your sugar levels as much as standard milk chocolate. Chocolate for diabetics needs to be taken in careful moderation based on advice from doctors. Please do email us if you would like any further informations about our No Added Sugar range.  

Yes we do offer vegan chocolate. Our dark chocolate is vegan friendly and is clearly marked on the bars descriptions. Our 100% Cocoa bar is vegan friendly too. We do handcraft these bars in the same environment as our milk chocolate and cannot guarantee it is free from milk traces. For Christmas 2020 we are introducing vegan mylk hot choc shots as a gift set which are super scrummy. We are delighted to be launching vegan mylk chocolate bars in spring 2021 too.

We offer a made without gluten range which are clearly marked next to the bars and listed on the build-a-bar bundles. However as it is made in the same environment as our flavours which do contain gluten so we cannot guarantee it is free from gluten traces.

The cocoa used in our organic range of chocolate comes from Dominican Republic, and we can trace back to the specific co-operative farms. All organic ingredients used in our chocolate is certified and sourced through suppliers/farms to ensure the organic products are orangutan friendly meaning that all of our organic chocolate is palm oil free. Our standard range of chocolate comes from the Ivory Coast where suppliers have schemes for prevent deforestation. Again we can trace all our ingredients back to it's origins. We buy and source the best ingredients, to make our chocolate taste the best and ensure all our ingredients are ethically sourced. We are RSPO certified for the few products which do use palm oils so its orangutan friendly.

Please do get in touch so that our team can help you, get in touch with us at customerservice@gnawfolkchocolate.co.uk 

We would be delighted to discuss your corporate orders and help offer a bespoke product or gift from our letterbox chocolates where we can create a bespoke branded card to send your customers along with a personalised message to our hampers which we can create to suit you and you customers. Call us on 01603 501518 or email us at customerservice@gnawfolkchocolate.co.uk as we are here to help.

Do get in touch if you have ideas, feedback, questions about our marketing or wish to collaborate with us as we would love to hear from you. We are always keen to hear about innovative and exciting business opportunities and working with like minded brands to support each other. 

Please contact us at: customerservice@gnawfolkchocolate.co.uk 

All of our products have been thoroughly transit tested and carefully packed to ensure they arrive with you in perfect condition. In the event that your order does arrive damaged, please don’t worry. We’ll put it right for you –replacing or refunding as appropriate. It’s really beneficial to us if you can take some photographs to show us the damage, it will help in working out how the damage may have happened, and then contact us here – we’re here to help! Please email us at  customerservice@gnawfolkchocolate.co.uk