Supplying you with quality handcrafted chocolate that meet your consumers rights. Please read the terms and conditions and should you have any concerns that we have not met legal obligations please contact us.
Delivery
Delivery will be made to the delivery address specified by you at the checkout.
Next day delivery and 2 Day Courier Delivery is only available when your order is placed before 1pm.
Returns
If you have changed your mind about your order, please contact us within 7 days once you have received your goods for a refund or exchange. You can contact us at hello@gnawchocolate.co.uk and we will be happy to help.
We ask that your item must be unused, in its original packaging and in the same condition that you received it. Remember to get a proof of postage when sending your item back. Once we have received the goods a credit will be applied to your original method of payment, usually within 10 business days.
In the unlikely event that you receive goods that are damaged, please contact us as soon as possible and within 48 hours with your order number and also send a photo of the damaged goods to hello@gnawchocolate.co.uk so that get the issue resolved.
To return your product, you should mail your product to: 55-59 Whiffler Road, Unit 6, Whiffler Road Ind. Est, Norwich, Norfolk, NR3 2AW
You will be responsible for paying for your own shipping costs for returning your item.
Non-returnable/refundable items:
E-Gift Cards
E-Gift Card Terms and Conditions
All E-gift cards can be purchased and are redeemed on the online GNAW chocolate website store only. E-gift cards may be used in full or for partial payment of an online transaction. E-gift cards may not be exchanged for cash and change will not be given for transactions. E-gift cards will expire 24 months from the date of purchase, and any balance will be forfeited. GNAW chocolate is not responsible for any lost, stolen, or damaged e-gift cards. All refunds on purchases made using an e-gift card will be re-credited to the e-gift card originally used.
Delivery not turned up?
Should your order not arrive at the delivery address stated on your order and email confirmation, please contact us with your order number within 7 days so that we can follow this up with our courier and Royal Mail. For trade and wholesale orders please notify us within 3 working days of the delivery date on your order at sales@gnawfolkchocolate.co.uk
Cancellation
If you have changed your mind and would like to cancel your order before it has been sent out, please contact us as soon as possible after your order has been placed and we will do all we can and cancel the payment if the order hasn't been dispatched.
You can call us on 01603 501518 or email us at hello@gnawchocolate.co.uk
Sale of alcohol
By purchasing products which contain alcohol, you confirm that you are over the age of 18 years old and are legally entitled to do so.
Our Boozy Infused Hot Choc Shots are infused with an alcohol flavour but do not contain alcohol.
Questions and contact details
To ensure we meet our commitment to you, it may be essential for us to hold your personal details and to pass these onto our third-party partners (e.g. To complete your order and for the courier company to deliver this to you).
Gnaw Chocolate are proud to be GDPR compliant and we do all we can to keep your data safe and sound. To find out more about our commitment to GDPR view our Privacy Policy
If you would like to: access, correct, amend or delete any personal information we hold about you, or to register a complaint, please contact us:
Email hello@gnawchocolate.co.uk
Post 55-59 Whiffler Road, Unit 6, Whiffler Road Ind. Est, Norwich, Norfolk, NR3 2AW
Call us 01603 501518
ENOE - Errors and omissions accepted.