Frequently Asked Questions

- What Are Your Shipping Details?

Free Shipping On All Orders Over £35

We currently only ship to the UK, Isle of Man, Jersey & Guernsey via Royal Mail Tracked 24.

- Royal Mail Tracked 24 - FREE over £35 (Delivery in 1-2 working days)

- Royal Mail Tracked 24 - £4.95 (on orders under £35)

- Isle of Man, Jersey & Guernsey - £7.95

For more info visit our delivery information page.

- Do You Offer Wholesale Prices?

Yes, we offer wholesale prices.

Please visit our wholesale page for more information and to download our wholesale catalogue.

- Are Your Marshmallows Vegetarian / Vegan?

All of our marshmallows contain pork gelatine.

Therefore they are not suitable for vegetarians or vegans.

- Do You Offer A Collection Option?

Unfortunately, we currently do not offer a collection option.

All purchases are delivered directly to the address provided during the checkout process.

- Are Your Products Gluten Free?

Although we take every precaution to prevent cross-contamination between products,
we unfortunately cannot guarantee that our products are gluten free.

This is because the facility where our products are made also works with and produces gluten-containing products.

- Do Gift Sets Contain Individually Wrapped Products?


All of our Hot Chocolate and Letterbox gift sets contain individually wrapped products.

- Do You Make Sugar-Free Products?

Unfortunately, we no longer produce low sugar chocolate products.

- What Is Your Contact Info?

Visit our contact page to drop us a line and reach the right people as fast as possible.